FAQs
Products
What size prints do you offer?
Our custom prints range from small to extra large, starting from sizes 6x8” / 15x20cm and measuring up to 24x32” / 60x80 cm.
- Extra small (XS): 6x8" / 15x20cm
- Small (S): 12x16" / 30x40cm
- Medium (M): 18x24" / 45x60cm
- Large (L): 24x32" / 60x80cm
- Extra large (XL): 30x40" / 75x100cm
Please note that these sizes are the size of our unframed prints. A frame adds approximately 1.5" / 4cm to the overall size.
What paper do you use?
mytype_ standard art prints are made from museum-quality, premium heavyweight 200gsm fine art paper with a smooth, matt finish.
mytype_ metallic foil prints are made from specialist 300gsm print material, and can be ordered with a gold or silver finish.
Are your prints suitable for gifting?
Absolutely! A personalised print makes a fantastic gift, and many of our customers send our creations as presents.
A moment you shared to a song or movie, a family catchphrase, or just a very obscure in-joke - there will be no other print like it in the world.
We recommend adding a frame if you are thinking of gifting a mytype_ print: it will arrive ready to hang, and it won't end up sitting in a tube for months!
Can I frame my artwork?
Of course! You can choose whether your print arrives framed or unframed. Our picture frames are made from sustainably sourced wood and are available to order in black, white, natural, gold and silver.
All the information on our frames can be found here.
Design
Can I use any phrase or text for my print?
Yes, you have the freedom to use any phrase or text that is meaningful to you. Whether it's a quote, a poem, a song lyric, or a personal message, mytype_ allows you to bring your words to life.
Can I get assistance in creating my print?
Of course! We want you to create amazing things. Check out our Inspiration page for lots of ideas from classic literature, movies and more.
If you need any help using our text editor, please get in touch with our customer service team atsupport@mytype.co.
Delivery
How much is delivery?
Delivery is free. Find out more about our delivery and packaging.
How long does it take to receive my order?
We pride ourselves on our fast turnaround time. Your custom wall art will be printed and framed by hand within 48-72 hours at our print lab closest to you.
Shipping times will vary depending on location. We use a tracked service wherever possible. Find out more about delivery here.
What couriers do you use?
We use a range of couriers depending on the delivery location. We send all orders on a tracked service where one is available in that territory.
Do you offer international shipping?
Yes we ship worldwide. Our global network of print factories means that we will manufacture and ship your custom word print from a location as close to you as possible, for a quicker and more eco-friendly delivery. And in many cases, this helps to reduce any chances of customs charges.
Customer support
What about returns?
If you’re not completely happy with the design, print and quality of your print, we’ll issue you a replacement for free.
In the unlikely event your print arrives damaged, we’ll always offer to refund or replace it.
Read more about returns & refunds and how to start the process.
I have another question!
That's fine! We'd love to hear from you! Please drop us a note at support@mytype.co.